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COVID-19 Local Information

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COVID-19 Local Information

Click here for the latest news release from HCHC.

Click here to view a video update from CEO Robb Gardner.

Great River Health COVID-19 Call Center

800-871-3313

Available Mondays-Fridays, 8am-5pm

 

Call Great River Health COVID-19 Call Center 800-871-3313, prior to calling your primary care provider office or going to the hospital if:

  1. You have fever and respiratory symptoms (cough, difficulty breathing).
  2. You have other symptoms that lead you to believe you may have COVID- 19.
  3. You have reason to believe you have been exposed to COVID-19.

The Call Center is open Mondays-Fridays, 8 a.m.-5 p.m.

Due to the Novel Coronavirus 2019 (COVID-19) Henry County Health Center has implemented the following processes for the safety of our patients, staff and community as a whole.

 

Visitor Restrictions

To protect our patients, associates and community from potential COVID-19 infection, visiting is allowed only in designated areas. Everyone who enters the facility is required to wear a facemask and will be screened.

 

All visitors please refer to the screening questions listed under “Screening Process” to determine if they can enter the facility. Children under the age of 18 will not be allowed except under extraordinary circumstances or if the child is the patient with an appointment. Permitted visitors must stay in the patient’s room during their visit or a designated visitor area. They are not to be walking in the hallways. The following visitor rules are currently in effect.

 

  • Park Place Elder Living – Visitor approval through Park Place administration.
  • Inpatient Services – Beginning Thursday, October 29, one visitor per day during visiting hours only (10 a.m.-4 p.m.). Visitors may not leave and return in the same day, and must stay in the patient’s room during their visit. No visitors for patients who are COVID-19 positive or patients considered under investigation for COVID-19. Support provided via telephone or video visits.
  • Emergency Department – One visitor, at least 18 years of age, who must remain in patient’s room for entire visit. May allow additional visitors based on clinical patient situation.
  • End of life when death is imminent – Patients may have one visitor.
  • Patients who are minors under age of 18 – one visitor, parent or guardian.
  • Patients having surgery or procedures – One visitor at least 18 years of age on the day of surgery or the procedure day.
  • Outpatients – One visitor at least 18 years of age.
  • Patients requiring special assistance – One visitor or guardian.

 

Exceptions that require approval by the provider or administration include:

  • Patients with disruptive behavior, where a family member is key to their care may have one visitor overnight.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor overnight.

 

Screening Process

Facemasks are given before entering the hospital and must be worn at all times. All potential visitors and outpatients must screen with the following questions. Individuals with fever, cough and shortness of breath or difficulty breathing, OR if the individual has at least two of the new onset symptoms listed, should not enter the building and should reschedule their appointments.

    • Temperature: fever is considered equal to or greater than 100°F.
    • Do you have cough and shortness of breath or difficulty breathing?
    • Do you have at least two of the following new onset symptoms: fever equal to or greater than 100°F, chills, repeated shaking with chills, vomiting and/or diarrhea, muscle pain, headache, sore throat, new loss of taste or smell? (*These symptoms may appear 2-14 days after exposure to the virus.)
    • Do you live with someone who has symptoms of COVID-19 or has tested positive for COVID-19?
    • Have you had close contact with a person who is visibly sick with respiratory symptoms or says they are sick with respiratory symptoms?

Please be advised that these guidelines may change in the future and we will continue to keep the public updated.

 

Patient/Visitor Entrances

All potential visitors and outpatients are screened before entering the health center through these locations. All other entrances are closed.

  • Main Lobby entrance: 6 am-5 pm Monday-Friday. Patients and visitors go through the Main Lobby doors during these hours. Upon entry, everyone is screened and given a facemask to wear for the entire time they are in the health center.
  • Rehabilitation Services entrance: 7 am-5 pm Monday-Friday. Entrance open only for patients receiving services in the following departments: Rehabilitation, Cardiac/Pulmonary Rehab, Infusion-Chemotherapy, Audiology.
  • Emergency Department entrance: 24 hours a day for Emergency Department patients and visitors. After 5 pm Monday-Friday. All day Saturday-Sunday.

 

Services

  • Specialty Clinic: Most visiting specialists are seeing patients in HCHC’s Specialty Clinic. This could change depending on each specialist, so patients are encouraged to call their specialists first to confirm appointments. If patients are ill with fever, respiratory and other COVID-19 symptoms they are asked to reschedule appointments.
  • Bill Pay: All bill pay is done at any of the registration desks in the main lobby, or online at www.hchc.org/patients-and-visitors/patient-portal/  or send payment through the mail. 
  • Scheduling: All scheduling is done in Centralized Scheduling located right inside the Rehabilitation Services entrance, or by calling 319-385-6540.

 

Updates

  • The Friends of HCHC Gift Shop is open Monday-Friday from 10 am-2 pm. Only three customers are allowed in the Gift Shop at a time due to infection control efforts.

 

Protect yourself and others! Call one of the following before presenting to any clinic or emergency room: your primary healthcare provider, or the COVID-19 Call Center 800-871-3313. The Iowa Department of Public Health (IDPH) can also be a resource for questions about COVID-19 by dialing 211 for more information. The IDPH Recommendation is that all Iowa healthcare facilities implement screening procedures before or at patient check-in. These are the screening questions you will be asked:

  • Do you have any respiratory symptoms that are not normal for you? Do you have new onset symptoms of: cough, shortness of breath or difficulty breathing, fever equal to or greater than 100°F, chills or repeating shaking with chills, muscle pain, headache, sore throat, or loss of taste or smell?
  • Do you live with someone who has symptoms of COVID-19 or has tested positive for COVID-19?
  • Have you had close contact with a person who is visibly sick with respiratory symptoms or says they are sick with respiratory symptoms?
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