COVID-19 Local Information

Patient Portal
Find a Clinic
Find a Doctor

COVID-19 Local Information

Click here for the latest news release from HCHC.

Click here to view a video update from CEO Robb Gardner.

Great River Health COVID-19 Call Center


Available Mondays-Fridays, 8am-5pm


Call Great River Health COVID-19 Call Center 800-871-3313, prior to calling your primary care provider office or going to the hospital if:

  1. You have fever and respiratory symptoms (cough, difficulty breathing).
  2. You have other symptoms that lead you to believe you may have COVID- 19.
  3. You have reason to believe you have been exposed to COVID-19.

The Call Center is open Mondays-Fridays, 8 a.m.-5 p.m.


Due to the Novel Coronavirus 2019 (COVID-19) Henry County Health Center has implemented the following processes for the safety of our patients, staff and community as a whole.

Visitor Restrictions

To protect our patients, associates and community from potential COVID-19 infection, visiting is allowed only in designated areas. Everyone who enters the facility is required to wear a facemask and will be screened.


All visitors have required temperature checks and are asked screening questions to determine if they can enter the facility (screening questions listed under “Screening Process”). Children under the age of 18 will not be allowed except under extraordinary circumstances. Permitted visitors must stay in the patient’s room during their visit or a designated visitor area. They are not to be walking in the hallways. The following visitor rules go into effect 6-3-20.


  • Park Place Elder Living – No visitors.
  • Inpatient Services – One visitor per day during visiting hours only (12 pm-5 pm). Visitors may not leave and return in the same day, and must stay in the patient’s room during their visit. No visitors for patients who are COVID-19 positive or patients considered under investigation for COVID-19. Support provided via telephone or video visits.
  • Emergency Department – One visitor, who must remain in patient’s room for entire visit. May allow additional visitors based on clinical patient situation.
  • End of life when death is imminent – Patients may have one visitor.
  • Minors under age of 18 – one visitor, parent or guardian.
  • Patients having surgery or procedures – One visitor on the day of surgery or the procedure day.
  • Outpatients – One visitor.
  • Patients requiring special assistance – One visitor or guardian.


Exceptions that require approval by the provider or administration include:

  • Patients with disruptive behavior, where a family member is key to their care may have one visitor.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor.
  • Elders at Park Place who are in need of a visitor due to significant impact on emotional well-being and/or end of life must be approved by the Park Place Administrator.


Screening Process

All potential visitors and outpatients are screened with the following questions. Facemasks are given before entering the hospital and must be worn at all times.

    • Temperature: fever is considered equal to or greater than 100°F.
    • Do you have cough and shortness of breath or difficulty breathing?
    • Do you have at least two of the following new onset symptoms: fever equal to or greater than 100°F, chills, repeated shaking with chills, vomiting and/or diarrhea, muscle pain, headache, sore throat, new loss of taste or smell? (*These symptoms may appear 2-14 days after exposure to the virus.)
    • Do you live with someone who has symptoms of COVID-19 or has tested positive for COVID-19?
    • Have you had close contact with a person who is visibly sick with respiratory symptoms or says they are sick with respiratory symptoms?

Please be advised that these guidelines may change in the future and we will continue to keep the public updated.


Patient/Visitor Entrances

The Main Lobby entrance is open 6 am-5 pm Monday-Friday. All patients go through the Main Lobby doors during these hours. Upon entry, everyone is screened and given a facemask to wear for the entire time they are in the health center.

For emergent medical conditions, patients should go to the Emergency Department entrance. This entrance is also to be used after 5 p.m. Monday-Friday and on weekends.


  • Specialty Clinic: Some visiting specialists are seeing patients in HCHC’s Specialty Clinic. This could change depending on each specialist, so patients are encouraged to call their specialists first to confirm appointments. If patients are ill with fever and respiratory symptoms they are asked to reschedule appointments.
  • Scheduling and Bill Pay: All bill pay and scheduling has been relocated. Go through the main lobby where there is access to pay bills and schedule appointments. Pay bills at any of the registration desks, or online at  or send payment through the mail. 


The following are cancelled at HCHC:

  • All community classes and meetings scheduled at the health center are cancelled until further notice.
  • The HCHC Cafeteria is closed to the general public until further notice.
  • The Friends of HCHC Gift Shop is closed until further notice.


Protect yourself and others! Call one of the following before presenting to any clinic or emergency room: your primary healthcare provider, or the COVID-19 Call Center 800-871-3313. The Iowa Department of Public Health (IDPH) can also be a resource for questions about COVID-19 by dialing 211 for more information. The IDPH Recommendation is that all Iowa healthcare facilities implement screening procedures before or at patient check-in. These are the screening questions you will be asked:

  • Do you have any respiratory symptoms that are not normal for you? Do you have new onset symptoms of: cough, shortness of breath or difficulty breathing, fever equal to or greater than 100°F, chills or repeating shaking with chills, muscle pain, headache, sore throat, or loss of taste or smell?
  • Do you live with someone who has symptoms of COVID-19 or has tested positive for COVID-19?
  • Have you had close contact with a person who is visibly sick with respiratory symptoms or says they are sick with respiratory symptoms?