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Patient Financial Services

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Patient Financial Services

At Henry County Health Center we have a team of insurance specialists/financial counselors who are dedicated to assisting our patients with services which include:

  • Filing insurance claims
  • Interpreting individual or group insurance coverage
  • Collecting payments
  • Providing itemized billing upon request
  • Assisting  patients in applying for HCHC’s Financial Assistance Program
  • Referring private pay patients to appropriate staff who can assist them in signing up for Presumptive Medicaid or The Bank Loan Program to cover medical expenses
  • Providing estimates for future services (including cost of procedure/out of pocket)

Patient Financial Services hours are 8 a.m. to 4:30 p.m.  Monday through Friday.

We have payment boxes conveniently located in the main lobby, Emergency Department and at the north entrance located next to the Patient Financial Services window.

For questions please call 319-385-6140.

HCHC implements Relay Health Patient Estimator

Henry County Health Center is excited to announce the implementation of a new service that will help patients navigate through the sometimes complex and confusing world of health care insurance, medical bills, pre-authorizations and deductibles. The Relay Health Patient Estimator tool communicates directly with the patient’s insurance provider to obtain an estimate of the patient’s bill, allowing the patient to make an informed decision about their health care.

Patients will receive an estimate of out-of- pocket costs (co-pays, deductibles, etc.). This new service is designed to help our patients understand the insurance coverage process and to feel more comfortable in knowing up front what portion of the charges will be their personal responsibility. HCHC may request partial or payment in full at the time of services.

As part of the process, our caring and trained staff will also guide each patient through the many available payment options, including payment plans, financial assistance for those who may not have the resources to pay for their care, or the bank loan program designed to cover medical expenses.

If you have any questions or concerns, please feel free to call Henry County Health Center at 319.385.6163.