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Patient Portal and Online Bill Pay

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Patient Portal and Online Bill Pay

You may access your HCHC clinical information and pay your bill online anytime using our Patient Portal at www.thrivepatientportal.com.

For more information or assistance, please call 319-385-3141 during normal business hours.

For detailed instructions on how to use the Patient Portal, click  Patient Portal Setup & Troubleshooting Guide.

 

Frequently Asked Questions

How do I register for the Patient Portal?

  • Please provide your email address during the registration process for your visit. Once your visit has concluded, you will receive an email with a link to set up your account.
  • If your email address was not provided during registration, please call 319-385-3141 and provide us with an email address. You will receive an email with a link to set up your account.

Can I send my Clinical Information on HCHC’s portal to another provider?

You may send your Clinical Information from HCHC to another provider using one of three methods:

  • Download your Clinical Information (called a CCD) to a USB drive or CD
  • Email your Clinical Information (CCD) to the providers Secure Direct Mailbox
  • Email your Clinical Information (CCD) to the provider using a standard email address (not recommended)

What information may I view on the Patient Portal?

Information visible using our Patient Portal may include:

  • Demographics
  • Allergies
  • Immunizations
  • Active and inactive medications
  • Current and Past Health History
  • Past Surgical History
  • Lab Results
  • Radiology Reports (Images are not currently available through the Patient Portal)
  • Account Balance